Is it possible to drop off my order in person?
Yes, with a scheduled appointment you may drop off your order at one of our scanning facilities. We have locations in Coconut Grove (Miami), Lake Mary (Orlando), Jacksonville, and Palm Coast, Florida. To ensure that your photos receive the same care and safeguards as those shipped to us we do ask you to call us in advance at (888) 993-4886 ext. 0 to schedule a drop-off time.
3390 Mary Street, Suite 116, Miami, Florida, 33133
801 International PKWY, Fifth Floor, Lake Mary, Florida, 32746
10752 Deerwood Park Blvd, Suite 100, Jacksonville, FL 32256
How long will my order stay with DittoBee/be in DittoBee's possession?
We do our best to finish every order within 3 to 4 weeks from receiving it on our premises. On rare occasions, if that time frame needs to be longer, we always advise our clients.
Due to space limitations orders must be picked up within two weeks of completion. Orders not picked up within two weeks will be charged a $2/per day storage fee.
Are my photos and videos really safe?
Absolutely. DittoBee was founded based on the recognition of the value and importance of the memories held in each and every photograph and video. Your memories are as precious as our own. The entire DittoBee process is designed to provide the utmost care and protection to your precious memories. Your photos never leave our climate controlled facility. All scanning is realized on state of the art Kodak scanning equipment. Your photographs and videos are assigned to an individual scanning technician to ensure proper continuity and prevent any of your memories from ever becoming separated from one another. When we say White Glove Treatment we mean it, our technicians always wear photographic white handling gloves whenever they touch your photos.
In what resolution will my photos be scanned in?
The default scanning resolution for DittoBee is set at 300 dpi for photo prints. A 600 dpi or 1200 dpi option is available at time of purchase. Slide scanning is scanned at 12 megapixels which means they could be printed up to an 8X10.
What is the difference between 300 dpi and 600 dpi? Why would I want to upgrade?
In scanning terms DPI (dots per inch) refers to the resolution of the digitized image. We chose 300 dpi as our default scanning resolution due to the fact that it provides the perfect balance between file size and proper replication for printing provided that it is in the same size as the original. 600 dpi should be selected if you plan to create an online photo album and have it printed as a coffee table style book. This will give you the flexibility to crop and enlarge your photos. A 4X6 photo may be enlarged to an 8X10 when scanning at 600 dpi. 1200 dpi is for those who prefer to have the very best quality and resolution.
How long does it take to get my order processed?
We can typically offer our clients a 3-4 week turnaround time. This is faster than the industry average of 8 weeks. If you need your order completed faster, we also offer an expedited service which can be selected at time of purchase. For $24.99 we will have your order scanned in 2-3 business days.
Do you offer photo restoration?
Not at this time. DittoBee has established and equipped itself to offer our clients the safest, fastest and best overall scanning service. We pride ourselves on offering you what we do best, scanning. We do not offer photo enhancement or restoration services.
Do you also scan and digitize photo negatives?
Currently we do not offer photo negative scanning.
Do you also scan and digitize 35mm slides?
Yes! We have a great slide scanning package to scan up to 200 slides for $78. http://www.dittobee.com/collections/slide-scanning Give us a call 888-995-4886 for larger scanning packages.
Is it possible to scan photographs taken for us by a professional photographer?
Unfortunately, we cannot offer this service. Professional photographs are considered copyrighted material and are protected by copyright law. No scanning service can extend this service without a signed release from the photographer.
How many digitized images will fit on a preservation DVD?
The number of images that can be accommodated on a DVD will vary based on the scanning resolution and original image size. A good rule of thumb to keep in mind is that approximately 4,000 4X6 scanned photographs at 300 dpi will fit on a preservation DVD.
Is there a risk of my scanned images to come out grainy?
Our equipment was selected and our process designed to ensure accurate replication of your photographs in the scanning process. This basically means that your scanned images will appear just as the originals do. If the original photograph sent to us is itself grainy, then the scanned imagery for that photo will likewise be grainy.
Do you rewind my videos before you transfer them?
Yes, we rewind all tapes before we begin to the transfer process.
Where will my order be digitized?
We are meticulous when it comes to quality control and the safeguarding of your memories. For that reason, your order need only travel from your location to one of our state of the art processing centers located in Miami, Lake Mary and Palm Coast, Florida. Your photos, slides, videos and reels never leave the facility until they are ready to be returned to you. During their stay here they are always in a climate controlled environment. DittoBee never outsources any part of the work. Unlike other scanning services which often send photos overseas, your memories are always safe and sound at our facility in the USA. Orders dropped off at our Jacksonville location are personally delivered by a member of our staff to our Palm Coast facility where the digitization process takes place. Once your order is complete we personally take it back to Jacksonville and let you know when it is ready for pick up.
Why should I even bother scanning my photos or transferring my video?
Photographs and videos are more than a chemical reaction on photosensitive paper or film. They capture moments in time; they provide a nest for your memories. They are valuable and irreplaceable. Sadly, the threat of fire, flood and theft always exists. Even if you were lucky to escape such threats, time itself is an enemy to your photos. As photos age, they fade. Scanning them offers you the best solution to safeguard your precious memories. Additionally, scanning also offers you an easy way to share your photos with friends and family via email, social networks, etc.